Terms and conditions

1. Introduction and Agreement to Terms

By accessing and using the website of River Rock Casino (riversrock.ca), you are entering into a binding legal agreement with us. These Terms and Conditions (“Terms”) govern your use of all services, games, content, and promotions provided by River Rock Casino. Please read them carefully, as they establish the rights and obligations between you (“the Player,” “User,” or “you”) and River Rock Casino (“the Company,” “we,” or “our”). If you do not agree with any part of these Terms, we advise you to stop using the site immediately.

By continuing to access and engage with the services on riversrock.ca, you confirm that:

  • You are at least 19 years old or the legal age for gambling in your jurisdiction, whichever is higher.

  • You are fully capable of entering into a binding legal agreement under applicable laws.

  • You will use this website solely for personal entertainment and not on behalf of any third party.

  • You are not located in any jurisdiction that prohibits participation in online gaming or casino services.

These Terms apply regardless of the device you use—whether desktop, mobile, or tablet—and regardless of whether you are a registered user or a guest. They may be updated periodically without prior notice. We recommend visiting this page regularly to remain informed of any updates or changes.

River Rock Casino reserves the right to modify, suspend, or terminate access to the website or any part of it at any time, for any reason, including but not limited to violations of these Terms, suspected fraudulent activity, or legal/regulatory requirements. Continued use of the site after changes to the Terms constitutes your acceptance of the new version.

Please note that additional policies—including our Privacy Policy, Responsible Gaming Statement, and specific game rules—form an integral part of these Terms. By agreeing to these Terms, you also consent to our collection, use, and storage of your personal data as described in the Privacy Policy.

2. Account Registration and Security

To access certain services on riversrock.ca—such as playing games, redeeming promotions, or managing financial transactions—you must first register for a personal user account. By registering an account, you acknowledge and agree to provide accurate, current, and complete information as requested during the signup process.

2.1 Account Eligibility

To register an account at River Rock Casino, you must:

  1. Be at least 19 years old or of legal gambling age in your jurisdiction.

  2. Be a resident of Canada, unless otherwise permitted by local laws.

  3. Not be listed in any self-exclusion or gambling-restriction programs.

  4. Not use a VPN or any masking technology to bypass geographic restrictions.

We may request official documentation (such as government-issued ID, utility bills, or proof of income) to verify your identity or age. Failure to provide valid documentation may result in the suspension or termination of your account.

2.2 Security of Account Credentials

You are solely responsible for maintaining the confidentiality of your login credentials, including your username, password, and any security questions. You agree to:

  • Keep your password secure and not share it with anyone.

  • Notify River Rock Casino immediately if you suspect unauthorized access or misuse of your account.

  • Log out after each session, especially when using a public or shared device.

We are not liable for any loss or damage arising from unauthorized use of your account due to your negligence or failure to secure your login details.

2.3 One Account Policy

Each user may only register and operate one account on riversrock.ca. Multiple accounts created by the same individual may lead to:

  • Termination of duplicate accounts.

  • Confiscation of funds associated with fraudulent accounts.

  • Disqualification from promotions and bonus programs.

If you believe your account has been compromised or mistakenly duplicated, please contact our Customer Support immediately.

2.4 Account Restrictions and Closure

River Rock Casino reserves the right to suspend or close any account if we suspect:

  • Misuse, abuse, or breach of these Terms.

  • Fraudulent or illegal activity, including money laundering or collusion.

  • Use of bots, scripts, or other forms of cheating or automation.

Players may voluntarily close their account at any time by submitting a formal request through the support portal. Upon closure, any remaining real-money balance (not including bonus funds) will be refunded to the original payment method, subject to verification and withdrawal policies.

3. Deposits, Withdrawals, and Real-Money Transactions

At River Rock Casino, we are committed to providing a secure and efficient banking experience for all users. This section outlines the terms related to funding your account, cashing out winnings, and managing real-money transactions through riversrock.ca.

3.1 Accepted Payment Methods

We offer a variety of deposit and withdrawal options tailored for Canadian players. These include:

  • Interac e-Transfer

  • Visa and Mastercard

  • Bank Wire Transfers

  • Prepaid Cards

  • Select e-wallets (as available in your region)

All transactions must originate from accounts or payment instruments registered in your own name. Third-party deposits or withdrawals are strictly prohibited.

3.2 Deposit Terms

When depositing funds:

  1. The minimum deposit amount is CAD $10 unless otherwise specified during promotions.

  2. Deposited funds are available instantly for most payment methods.

  3. Some financial institutions may charge service fees or block gambling-related payments—River Rock Casino is not responsible for such restrictions or costs.

  4. Bonus eligibility may depend on the deposit method; certain methods may not qualify for introductory or promotional offers.

3.3 Withdrawal Policy

Withdrawals must be made using the same method used for deposit where possible, and are subject to identity verification.

  1. Minimum withdrawal amount: CAD $20.

  2. Withdrawal processing times:

    • Interac e-Transfer: 1–3 business days

    • Bank Transfer: 2–5 business days

    • E-wallets: up to 24 hours

  3. You may be required to verify your identity before your first withdrawal or after reaching a cumulative threshold.

We reserve the right to withhold withdrawals pending investigation if we detect irregular gameplay, bonus abuse, or suspected fraud.

3.4 Currency and Fees

All transactions on riversrock.ca are conducted in Canadian dollars (CAD). Any exchange rates, fees, or conversion charges applied by your bank or payment provider are your responsibility.

We do not charge fees for deposits or standard withdrawals. However, the following scenarios may involve administrative fees:

  • Excessive withdrawal requests within a short period

  • Dormant account fees (see Section 8)

  • Chargeback-related processing fees

3.5 Transaction Monitoring and Anti-Fraud Measures

River Rock Casino employs strict fraud detection and AML (Anti-Money Laundering) protocols. We may monitor and record financial activity to ensure compliance with Canadian regulations.

We reserve the right to:

  • Request additional documentation at any time.

  • Suspend accounts under investigation.

  • Report suspicious activity to regulatory authorities.

4. Bonuses and Promotional Offers

River Rock Casino offers various bonuses and promotional incentives to enhance your gaming experience. By participating in any promotion, you agree to comply with the terms outlined below and any additional rules specific to each campaign as displayed on riversrock.ca.

4.1 General Bonus Terms

All bonuses—including welcome offers, reload bonuses, free spins, and cashback—are subject to:

  1. A single-use policy per player, household, IP address, or device.

  2. Minimum deposit requirements (e.g., CAD $10 unless stated otherwise).

  3. Clear wagering requirements that must be met before withdrawal of bonus funds or winnings.

Promotions may not be combined unless explicitly authorized. Abuse or misuse of bonus offers may result in disqualification, bonus removal, or account suspension.

4.2 Wagering Requirements

Unless otherwise stated, bonuses are subject to a standard wagering requirement:

  • Casino bonuses: 35x bonus amount

  • Free spin winnings: 40x winnings

  • Cashback: No wagering unless otherwise stated

Not all games contribute equally toward wagering. For example:

  • Slots: 100%

  • Table games: 10–20%

  • Live dealer games: may not contribute at all

A full breakdown is available on our Bonus Contribution Table page.

4.3 Expiry and Inactivity of Bonuses

Bonuses and free spins generally expire if not used within:

  • 7 days for welcome bonuses

  • 72 hours for free spins

  • 30 days for loyalty-based promotions

Unused bonus funds or winnings will be forfeited after the expiry period. Inactivity or lack of qualifying gameplay may also result in automatic removal of a bonus.

4.4 Bonus Code Usage

Some promotions require entry of a bonus code at the time of deposit. It is your responsibility to ensure the correct code is used. If an incorrect or expired code is entered:

  • The associated bonus may not be credited.

  • The deposit may become ineligible for promotional benefits.

Please contact Customer Support via live chat for clarification if needed before depositing.

4.5 Abuse and Fair Use Policy

River Rock Casino enforces a zero-tolerance policy toward bonus abuse. The following activities may be considered abuse:

  • Using multiple accounts to claim the same bonus.

  • Deliberate low-risk betting or hedge betting to meet wagering.

  • Playing prohibited games with bonus funds.

We reserve the right to:

  • Remove bonuses and related winnings.

  • Freeze or permanently close accounts suspected of abuse.

  • Withhold funds pending investigation

5. Account Security and Player Responsibilities

At River Rock Casino, maintaining the integrity and security of each player’s account is a top priority. By registering and using an account on riversrock.ca, you accept full responsibility for the confidentiality of your credentials and agree to follow these terms:

5.1 Personal Account Security

You are solely responsible for keeping your account details—including your username, password, and security questions—confidential and secure at all times. If you suspect any unauthorized access:

  1. Immediately change your password through the account settings.

  2. Notify our support team via the live chat system.

  3. Monitor your account for any suspicious activity.

River Rock Casino will never ask you to disclose your password via email or phone.

5.2 Accuracy of Information

You agree to provide accurate, up-to-date, and complete information when registering and during your use of the site. This includes:

  • Legal name

  • Residential address within Canada

  • Valid email and mobile number

  • Payment details for deposit/withdrawal

Failure to maintain accurate records may result in account suspension, withdrawal delays, or bonus disqualification.

5.3 One Account Policy

Players are permitted to maintain only one active account on riversrock.ca. Multiple accounts opened by or linked to the same individual may be:

  • Merged or closed

  • Ineligible for bonuses

  • Investigated for fraud

Players with duplicate accounts may forfeit winnings or promotional rewards.

5.4 Responsible Gaming Conduct

Players are expected to use their accounts responsibly and in accordance with our Responsible Gaming policy. As a River Rock Casino player, you agree not to:

  • Use gambling as a source of income

  • Play under the influence of drugs or alcohol

  • Permit others to access or play under your account

If at any point you feel your gaming is no longer under control, we offer tools such as:

  • Deposit limits

  • Session time reminders

  • Self-exclusion options

Visit the Responsible Gaming page for full details.

5.5 Prohibited Behaviour and Use

You must not use your River Rock Casino account to:

  • Launder money or engage in any criminal activity

  • Exploit software bugs or game vulnerabilities

  • Collude with other players to gain unfair advantage

  • Submit fraudulent payment information

River Rock Casino reserves the right to suspend or permanently close accounts found violating these terms and to report such activity to the appropriate authorities.

6. Deposits, Withdrawals, and Payment Terms

At River Rock Casino, we aim to provide a seamless, secure, and transparent payment experience for every Canadian player. Whether you’re topping up your account or cashing out your winnings, our policies ensure that all financial transactions are handled efficiently and responsibly.

6.1 Deposits

To participate in real-money gaming, players must first fund their accounts using one of our approved deposit methods. These include, but are not limited to:

  • Interac e-Transfer

  • Credit and debit cards (Visa, Mastercard)

  • Prepaid vouchers and gift cards

  • Select e-wallets and online banking solutions

All deposits must originate from payment sources registered in the player’s legal name. River Rock Casino does not impose internal fees on deposits; however, third-party service fees may apply. Deposits are generally processed instantly, though certain methods may take longer due to banking protocols.

To maintain regulatory compliance and support anti-money laundering measures, we may request verification documents before approving large or repeated deposits.

6.2 Withdrawals

Players may request withdrawals at any time, provided that all bonus conditions and account verifications have been satisfied. Key withdrawal policies include:

  1. Processing Time:
    Withdrawals are reviewed within 24 to 72 hours, depending on method and verification status.

  2. Verification Requirements:
    To protect players and ensure compliance with Canadian financial regulations, River Rock Casino may request documents such as:

    • Government-issued ID

    • Proof of address

    • Copy of payment method used

  3. Withdrawal Methods:
    Wherever possible, withdrawals will be returned via the method used for deposit. If not possible, players may select an alternate verified option.

  4. Limits:

    • Minimum withdrawal: C$20

    • Maximum daily limit: C$5,000 (subject to change based on VIP status)

  5. Pending Period:
    During the pending period, players may cancel withdrawal requests through their account dashboard.

Any suspected abuse of the withdrawal system—including attempting to withdraw without game activity or misusing bonuses—may result in account review, reversal of funds, or suspension.

6.3 Currency, Fees, and Taxes

All transactions are processed in Canadian Dollars (CAD). River Rock Casino does not charge internal processing fees for standard deposits or withdrawals. Any external banking or currency conversion charges incurred are the player’s responsibility. Winnings are not taxed in Canada; however, players are advised to consult a tax professional if unsure about reporting requirements in their province.

6.4 Bonus Funds and Wagering Requirements

Bonus credits are subject to specific wagering terms, which must be fulfilled before a withdrawal can be made. These requirements are detailed in each promotion’s Terms and Conditions. Attempting to withdraw before meeting these conditions may result in the forfeiture of bonus funds or associated winnings.

7. User Conduct, Suspension, and Legal Terms

River Rock Casino is committed to fostering a fair, safe, and responsible gaming environment for all players across Canada. By accessing and using our platform, you agree to comply with the following behavioural expectations and legal terms that govern your relationship with us.

7.1 Player Responsibilities

All users of River Rock Casino are expected to:

  1. Use the website and its services solely for personal entertainment purposes.

  2. Provide accurate, up-to-date, and complete information during account registration and whenever requested for verification.

  3. Maintain the confidentiality of account login credentials, ensuring that no third party can access or use their account.

  4. Refrain from engaging in fraudulent, collusive, or illegal activity, including (but not limited to):

    • Using stolen payment information

    • Creating multiple accounts to abuse promotions

    • Using automated tools or bots to manipulate games

Any violation of these responsibilities may result in warnings, account suspension, or permanent closure.

7.2 Account Suspension or Termination

River Rock Casino reserves the right to suspend or terminate any player account if:

  • There is evidence or suspicion of unlawful behaviour, including fraud or money laundering.

  • The account holder is underage or fails verification procedures.

  • Terms and Conditions, Responsible Gaming policies, or Bonus Rules are breached.

In such cases, any pending withdrawals may be withheld until a full investigation is completed. Where required by law, we will cooperate with legal authorities and may report unlawful behaviour.

7.3 Intellectual Property and Site Usage

All content on the River Rock Casino website—including game designs, software, logos, text, and images—is protected under applicable Canadian intellectual property laws. Players agree not to copy, distribute, reverse engineer, or otherwise exploit any part of the website or its services without explicit written consent.

7.4 Limitation of Liability

To the extent permitted by Canadian law, River Rock Casino shall not be held liable for:

  • Losses or damages resulting from system interruptions, technical errors, or delays

  • Unauthorized use of your account due to failure to protect login credentials

  • Any discrepancies arising from third-party service providers, including payment gateways or software platforms

Our liability, in any case, will be limited to the amount of money you have deposited into your River Rock Casino account.

7.5 Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of British Columbia and the applicable federal laws of Canada. Any disputes arising between the user and River Rock Casino shall be resolved through:

  • Initial negotiation or mediation, where both parties agree to discuss the issue in good faith.

  • If unresolved, the matter may be referred to binding arbitration, with all proceedings conducted in English and under Canadian jurisdiction.

Play with Confidence at River Rock Casino

By understanding and accepting these Terms and Conditions, you’re not just playing—you’re playing responsibly, securely, and on your terms. Ready to start your journey with River Rock Casino? Log in or create your account today and enjoy a premium Canadian gaming experience built on fairness and trust.