Introduction to Responsible Gaming
At River Rock Casino, we believe that gaming should always be a source of entertainment, not distress. Our commitment to responsible gaming is rooted in the belief that a safe, supportive, and transparent environment is essential for all players across Canada. Whether you’re spinning the reels or taking a seat at the blackjack table, your well-being always comes first. As a proudly Canadian gaming destination, we go beyond compliance to actively promote healthy gaming habits. That means providing players with the tools, knowledge, and assistance they need to enjoy gaming responsibly—on their terms and at their own pace. Through education, preventive tools, and ongoing support, we aim to foster a culture of mindful gaming that empowers you to stay in control.
Gaming responsibly isn’t just about setting limits—it’s about understanding your play, making informed decisions, and recognizing when it’s time to pause. River Rock Casino is committed to making these values part of your every visit, both online and on-site. From access to self-help resources to easy-to-use account control features, we are here to guide your experience so it remains fun, fair, and within your comfort zone. Responsible gaming is not just a policy—it’s part of who we are.
Understanding the Risks of Gambling
Recognizing that gambling is not a guaranteed way to win
Gambling is a form of entertainment—one that involves risk, chance, and unpredictability. While the excitement of winning is undeniably part of the experience, it’s important to remember that no outcome is ever guaranteed. At River Rock Casino, we encourage our players to view gambling as a leisure activity, not a source of income or financial solution. Every game on our floor or in our digital offerings is based on random outcomes, and the house always maintains a statistical advantage. Understanding this fundamental truth is the first step in maintaining a healthy relationship with gambling.
Identifying early signs of problem gambling
Being aware of how gambling affects you emotionally, financially, and socially is essential. While most Canadians enjoy gaming casually and within limits, a small percentage may begin to exhibit behaviours that suggest a potential gambling problem. Common early signs include:
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Spending more time or money than intended
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Chasing losses in an attempt to recover money
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Hiding gambling activity from friends or family
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Feeling stress, anxiety, or guilt related to gambling
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Neglecting responsibilities or relationships due to time spent gambling
Recognizing these patterns early can help prevent more serious issues from developing. River Rock Casino provides access to information, tools, and partnerships with expert organizations to assist anyone who may be at risk. By staying informed and self-aware, you can ensure that your gaming experience remains enjoyable and under control.
Tools and Features for Self-Control
Setting personal deposit and spending limits
At River Rock Casino, we empower our players to take control of their gaming activity through customizable account settings. One of the most effective ways to manage your play is by setting personal limits. You can establish:
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Daily, weekly, or monthly deposit limits to control how much money enters your gaming account.
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Spending limits to help manage how much you’re willing to wager over a specific period.
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Time-based session reminders to alert you when you’ve reached a self-defined time threshold.
These tools are easily accessible through your account dashboard on both desktop and mobile platforms. Once a limit is set, it cannot be increased until a cooling-off period has passed, ensuring any adjustments are made mindfully.
Time-outs and self-exclusion options
For players who need a break from gambling, River Rock Casino offers flexible time-out options that allow you to pause your account for 24 hours, a week, or even a month. This feature is ideal for those who recognize the need to step back and regain control of their gaming habits without making a long-term commitment.
For those seeking more serious support, our self-exclusion program allows players to voluntarily suspend access to their account for a minimum of six months. During this time, marketing communications are paused, and access to the site is blocked. This initiative is part of our commitment to safe and responsible gaming and can be activated via our Responsible Gaming Help Centre with full discretion and confidentiality.
Support Resources for Players and Families
Access to professional counselling and support networks
River Rock Casino is committed to ensuring that help is always within reach for players and their loved ones who may be affected by gambling-related harm. We actively partner with and refer to a range of certified Canadian organizations offering confidential, 24/7 support. Some of the most trusted resources include:
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ConnexOntario: Free and anonymous support for mental health, addiction, and gambling issues. Available 24/7 by phone, text, or live chat.
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GamTalk: A moderated online support community for individuals impacted by gambling.
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Gamblers Anonymous Canada: Peer support meetings held regularly across the country, both in-person and virtually.
These services offer trained professionals who understand the complexities of gambling behaviour and provide individualized strategies for recovery.
Resources for family members and loved ones
Problem gambling doesn’t only affect the player—it can deeply impact families, friends, and partners. River Rock Casino encourages open dialogue and offers information for those who may be seeking help on behalf of someone else. We provide access to:
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Educational material on how to identify the signs of gambling harm.
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Guidance on healthy communication and setting boundaries.
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Support group referrals for family members affected by a loved one’s gambling.
Families and friends are encouraged to use our Responsible Gaming Help Centre, which includes a dedicated FAQ section, direct links to external services, and tools to support ongoing well-being.
Training and Commitment of Our Staff
Ongoing education in responsible gaming protocols
At River Rock Casino, we believe that promoting responsible gambling begins with well-informed staff. Every team member—from floor attendants to customer service agents—is trained to recognize the signs of potential gambling-related harm. Our mandatory responsible gaming training program is reviewed annually and includes:
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Early detection techniques for identifying problematic behaviours.
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Effective communication methods for offering support discreetly and respectfully.
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Referral pathways to professional assistance services.
We also provide refresher sessions and scenario-based training, ensuring our team stays up to date with industry best practices and provincial regulations.
Staff roles in supporting responsible gambling practices
Our employees are empowered to act as the first line of support for guests who may need help. Their role includes:
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Distributing informational brochures about gambling risks and help services.
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Guiding guests to self-assessment tools and self-exclusion forms when requested.
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Coordinating with trained Responsible Gaming Advisors (RGAs) on-site for more serious cases.
Staff are never expected to diagnose or treat gambling problems, but they are fully prepared to respond with empathy, discretion, and professionalism when concerns arise. This proactive approach reflects River Rock Casino’s unwavering commitment to player safety and wellness.
Continuous Improvement and Compliance Monitoring
Regular audits and policy reviews
At River Rock Casino, responsible gaming is not a one-time initiative—it is an evolving commitment that adapts alongside player needs and industry advancements. We conduct regular internal audits and work with third-party compliance experts to review our responsible gambling policies at least twice a year. These audits examine:
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Adherence to British Columbia’s gaming regulations
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Staff engagement with responsible gaming procedures
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Guest access to educational resources and support tools
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Technology safeguards across both our on-site and digital platforms
Findings from these audits lead directly to actionable improvements. Whether it’s enhancing staff training modules or upgrading our self-exclusion software, every update is designed to deliver a safer and more transparent gaming environment.
Adapting to player feedback and regulatory changes
We actively listen to our players. River Rock Casino maintains a guest feedback program that encourages patrons to share their thoughts on our responsible gaming tools and services. Feedback is compiled and presented during our quarterly operations reviews. If a guest feels a feature is unclear or if a new trend emerges in player behaviour, our response is swift and data-informed.
Additionally, our compliance team monitors changes in provincial legislation and emerging research from reputable organizations like the Canadian Centre on Substance Use and Addiction (CCSA) and the Responsible Gambling Council (RGC). When the regulatory landscape shifts, we adjust—ensuring every feature, from our promotional messaging to our withdrawal processes, reflects the most up-to-date responsible gaming standards.
Need Support? We’re Here for You
If you or someone you care about is struggling with gambling-related challenges, River Rock Casino offers confidential resources and compassionate support—24/7. Explore our dedicated Help Centre, access professional counselling contacts, or speak directly with one of our trained Responsible Gaming Advisors during your visit.
Your well-being is our top priority.
Visit riversrock.ca to get started—because playing smart starts with knowing your limits.