Privacy Policy

1. Introduction

At River Rock Casino, your privacy and trust are of the utmost importance to us. This Privacy Policy explains how we handle your personal information when you visit our website, use our mobile application, or engage with any of our products and services, including account registration, gameplay, and payment processing. As a fully licensed and regulated online gaming platform operating in Canada, we are committed to complying with all applicable privacy regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy laws.

This policy is designed to ensure you have a clear understanding of the following:

• What types of personal data we collect

• How and why we use your information

• The measures we take to keep your information secure

• Your rights with respect to your personal data

• How to contact us for further information

By accessing or using River Rock Casino, you acknowledge and agree to the terms described in this Privacy Policy. We encourage all users to read it carefully before creating an account or making use of any features on our platform. Your continued use of our services signifies your acceptance of the terms outlined herein.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. If changes are made, we will notify you by updating the “Last Updated” date at the top of this page and, where appropriate, through other means such as email or in-app notices.

2. Information We Collect

At River Rock Casino, we believe that great gaming starts with great trust. That’s why every piece of information you share with us is treated with care, transparency, and purpose. Whether you’re here to spin the reels, explore blackjack tables, or redeem an exclusive bonus, we only collect what’s necessary to give you a seamless, secure, and personalized casino experience.

We collect the following types of information when you interact with River Rock Casino:

• Personal Information You Provide Directly
  When you create an account, update your profile, or reach out to our support team, we collect standard information such as your full name, email address, date of birth, physical address, and contact number. If you choose to verify your account or make a payment, we may request additional details, such as ID documentation and banking information, to meet security and regulatory requirements.

• Gaming and Transaction Data
  Your gameplay activity, betting patterns, balance history, wins, losses, and deposit/withdrawal actions are automatically recorded. This data helps us tailor game recommendations, enhance promotions, and meet responsible gaming standards.

• Device and Technical Information
  We collect data about the device you use to access our services — including browser type, IP address, operating system, device ID, and geolocation — to ensure optimal site performance and security across all platforms, especially for mobile players using the River Rock Casino app.

• Cookies and Tracking Technologies
  Like most secure Canadian platforms, we use cookies and similar technologies to remember your preferences, analyze traffic, and improve user experience. You have full control over cookie settings through your browser.

• Communication Data
  When you interact with us via live chat, email, or promotional opt-ins, we retain the content and timing of those communications to serve you better and provide relevant offers.

All information we collect is stored securely on Canadian servers or within compliant jurisdictions, and never sold to third parties. We are committed to collecting only what’s essential and giving you full visibility into how your data fuels a smoother, smarter, and safer River Rock experience.

3.How We Use Your Information at River Rock Casino

At River Rock Casino, we use your information with a single priority in mind—enhancing your overall gaming experience while maintaining the highest standards of security, integrity, and compliance. Your trust is our most valuable asset, and every data point you share helps us deliver a more tailored and enjoyable experience across our digital and in-person platforms.

Enhancing Your Gameplay Experience

The information you provide allows us to personalize your journey on our platform. This includes customizing game recommendations based on your playing habits, sending tailored promotions, and optimizing our site performance to suit your preferred device. Whether you favour high-RTP slot games, enjoy live dealer tables, or are just browsing, we aim to show you what matters most to you. Our system also uses analytics to understand gameplay trends, helping us introduce new features or games that align with your preferences, ensuring a dynamic and rewarding casino environment.

Ensuring Security and Legal Compliance

We use your data to verify your identity, prevent fraudulent activities, and ensure the safety of your transactions. This includes adhering to Canadian laws and regulations such as Know Your Customer (KYC) protocols and Anti-Money Laundering (AML) requirements. Our team monitors for suspicious activities and uses advanced encryption to protect your personal and financial information. All collected data is used in accordance with provincial gaming regulations and is stored securely to prevent unauthorized access. Our commitment to legal compliance not only safeguards your privacy but ensures River Rock Casino continues to operate as a trusted name in Canada’s gaming landscape.

4.Information Sharing and Disclosure at River Rock Casino

At River Rock Casino, we treat your personal information with the utmost care and transparency. We only share your data when it is necessary to deliver the services you’ve requested, meet our legal obligations, or improve your experience—and we never sell your information to third parties. Our relationships with all data partners are governed by strict confidentiality and data protection agreements to ensure your trust is never compromised.

Trusted Third-Party Service Providers

We may engage third-party service providers to support the seamless operation of our digital and physical gaming experiences. This includes payment processors, identity verification systems, promotional platforms, customer support tools, and analytics providers. These partners are carefully vetted, and they are only granted access to the information strictly required for their functions. Each provider is contractually obligated to adhere to Canadian data privacy regulations, including PIPEDA (Personal Information Protection and Electronic Documents Act).

Legal Requirements and Regulatory Disclosures

In certain situations, we may be legally required to share user information with law enforcement agencies, provincial gaming authorities, or regulatory bodies. These disclosures are always handled with transparency and are only made when mandated by law, a court order, or a governmental directive. As a fully licensed and regulated Canadian gaming establishment, River Rock Casino complies with all applicable federal and provincial laws related to player safety, responsible gaming, and financial integrity.

5.How We Protect Your Information

At River Rock Casino, safeguarding your personal and financial data is more than a legal responsibility—it’s a core part of our promise to earn and maintain your trust. Whether you’re placing a bet through our mobile platform or updating your player profile online, you can rest assured that your information is shielded by industry-leading security protocols designed for the Canadian digital landscape.

Advanced Data Security Measures

We utilize a multi-layered security infrastructure to ensure your data remains protected at every interaction point. This includes 256-bit SSL (Secure Socket Layer) encryption, firewalls, intrusion detection systems, and secure server facilities. All sensitive information, such as banking details and login credentials, is encrypted both in transit and at rest, minimizing risk at all stages of communication. Our systems are routinely audited and penetration-tested by third-party cybersecurity specialists to maintain a defence-ready posture.

Account Protection and Two-Factor Authentication

To give you greater control over your own privacy, River Rock Casino offers optional two-factor authentication (2FA) for all player accounts. This extra layer of protection is especially useful for those who engage in regular mobile betting or manage large in-game balances. We also monitor accounts for suspicious activity and notify users immediately if any anomalies are detected. Your password is never stored in plain text, and we encourage all players to use unique, complex passwords for their gaming account.

Employee Access and Confidentiality Protocols

Access to your personal information is strictly limited to authorized River Rock Casino personnel who require it to perform their duties. All employees undergo comprehensive data protection training as part of our onboarding process and are bound by confidentiality agreements. Internal access logs are routinely monitored to detect and prevent unauthorized access attempts.

6.How We Use Your Personal Information

At River Rock Casino, we use your personal data with precision and purpose, ensuring every interaction enhances your gaming experience while maintaining strict compliance with Canadian privacy standards. Our commitment is rooted in transparency—we believe you deserve to know exactly how your information fuels your journey on our platform.

Reasons We Collect and Use Your Data

Your personal data is never used aimlessly. Every detail you share serves a direct and necessary function in helping us provide secure, fair, and engaging casino experiences.

1. To verify your identity when you create or update your account, ensuring you meet legal age and residency requirements.

2. To process financial transactions, including deposits, withdrawals, and promotional credits, through safe and encrypted channels.

3. To personalize your experience with relevant game recommendations, bonus offers, and loyalty rewards tailored to your preferences.

4. To monitor account activity for security purposes, including fraud detection and prevention of unauthorized access.

5. To comply with regulatory obligations under Canadian gaming laws and ensure responsible gambling protocols are enforced.

Limiting Use, Disclosure, and Retention

We retain your personal information only for as long as necessary to fulfill the purposes above, unless a longer retention period is required or permitted by law. When your data is no longer needed, we securely delete or anonymize it to prevent any unauthorized use.

River Rock Casino will never sell or rent your personal data. We may share it only with trusted service providers who assist with account management, payment processing, or regulatory reporting—and always under strict confidentiality agreements.

By giving you clarity and control, we ensure your data is treated with the same care we apply to every hand you play.

7.Disclosure of Your Personal Information

At River Rock Casino, we prioritize discretion and data integrity. While your personal information remains confidential within our secure environment, there are specific scenarios where limited disclosure is necessary to maintain operational transparency, comply with legal frameworks, and improve your overall gaming experience.

When and Why We Share Information

We disclose personal data only when required, and only to trusted entities who align with our high standards for privacy and security. These instances include:

1. Service Providers: We may share your information with vetted third-party providers who support our services, such as payment processors, identity verification agencies, fraud prevention services, and data hosting partners. These providers are contractually obligated to use your information strictly for the agreed purpose and maintain rigorous data protection practices.

2. Legal and Regulatory Requirements: We are obligated to disclose personal information to governmental bodies, law enforcement agencies, and regulatory authorities when required by applicable laws and regulations in Canada. This ensures full compliance with AML (Anti-Money Laundering), KYC (Know Your Customer), and responsible gaming policies.

3. Corporate Transactions: In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be disclosed to potential business partners or acquiring entities. We will take all reasonable steps to ensure this information is treated respectfully and in accordance with this Privacy Policy.

Your Protection Is Our Priority

We do not sell, rent, or trade your personal information under any circumstances. Every disclosure is made under a duty of care and bound by legal or contractual safeguards. In all scenarios, River Rock Casino ensures that:

• Your data is never used for purposes other than those explicitly stated.

• Any third party with access to your information is required to uphold our strict data protection standards.

• You will be notified in advance (when legally required) if your personal information is to be shared in new or unexpected ways.

Your trust is non-negotiable. We maintain full transparency not just because we have to—but because you deserve nothing less.

8.Your Rights and Choices

At River Rock Casino, we believe that every player has the right to control their personal information. Whether you’re a seasoned blackjack enthusiast or a first-time slot spinner, your data rights remain central to our values. We’ve designed our privacy practices to empower you—giving you the tools and transparency needed to make informed decisions about how your data is used.

Understanding Your Data Rights

As a Canadian user, you are protected under national and provincial privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act). This grants you several key rights:

1. Access Your Information: You have the right to request a copy of the personal data we hold about you. Upon request, we will provide a summary of what data has been collected, how it is used, and with whom it has been shared.

2. Correct Your Information: If any of your personal details are outdated or inaccurate, you can request a correction at any time. This ensures your records are always accurate and up to date.

3. Withdraw Consent: You can withdraw your consent for specific types of data processing, such as receiving marketing emails or SMS promotions, without affecting your access to essential casino services.

4. Delete Your Information: Under specific conditions, you may request that we delete your personal data. This is subject to legal retention obligations, such as compliance with financial regulations.

5. Restrict or Object to Processing: You have the right to object to or request restrictions on how your information is used, especially in contexts involving profiling or automated decision-making.

How to Exercise Your Rights

Taking action is easy. You can reach out to our Data Protection Officer (DPO) or Customer Support team through the following channels:

• By email: [email protected]

• Via the in-account privacy tools in your dashboard

• Through our secure contact form on the River Rock Casino website

Tailoring Your Preferences

River Rock Casino also gives you the freedom to customize how we interact with you. You can adjust the following settings directly within your account:

• Communication Preferences: Choose whether to receive promotions, new game announcements, or event updates.

• Cookie Settings: Manage non-essential cookies that impact your browsing experience.

• Gameplay Data Sharing: Opt in or out of data collection for game optimization and feature enhancements.

We don’t believe in one-size-fits-all when it comes to privacy. Your gaming experience should be as customizable as your data preferences—and at River Rock Casino, it is.

Data Retention and Your Rights

How long we retain your data

At River Rock Casino, we retain your personal data only for as long as it is necessary to fulfill the purposes for which it was collected, or as required by applicable legal, regulatory, or operational obligations. For example, we may keep transaction records and gameplay logs for a set period to comply with financial regulations and anti-fraud policies.

Your rights regarding your data

As a Canadian user, you have the right to access, correct, or delete your personal information in accordance with federal and provincial data protection laws. River Rock Casino honours these rights transparently and efficiently. You may request:

1. Access to a copy of the personal data we hold about you.

2. Corrections to any inaccurate or outdated information.

3. Deletion of personal data no longer required for lawful purposes.

4. Restriction of processing under specific conditions.

5. Portability of your data where technically feasible.

To exercise any of these rights, simply contact our Privacy Compliance Officer via the contact form available at riversrock.ca/contact. We will respond to your request within a reasonable timeframe, generally no longer than 30 days, unless an extension is legally justified.

Data related to closed accounts

Even if you close your account, some data may be retained for a limited period due to legal retention requirements, fraud prevention efforts, or tax and compliance audits. However, such data is secured and used strictly for these purposes only.

9.Cookies & Tracking Technologies

Use of cookies on riversrock.ca

River Rock Casino uses cookies and similar tracking technologies to enhance your browsing experience, personalize content, and analyze platform performance. Cookies are small text files stored on your device when you access our website. These technologies allow us to remember your preferences, recognize repeat visits, and ensure website functionality is optimized for Canadian users across desktop and mobile platforms.

Types of cookies we use

We employ a variety of cookies, each serving a specific purpose to improve usability and functionality:

• Essential cookies: Required for the website to operate properly (e.g., account login, game sessions).

• Performance cookies: Help us understand how users interact with the site, allowing us to improve speed and navigation.

• Functional cookies: Remember your language preferences, region, and previously viewed games.

• Marketing cookies: Used to deliver promotions, bonuses, and loyalty offers tailored to your gameplay history.

Third-party tracking technologies

We may allow third-party analytics providers, such as Google Analytics or other marketing partners, to set cookies or tracking pixels on your device. These technologies help us monitor site traffic, user behaviour, and the effectiveness of our campaigns. While these third parties may collect data like browser type, session length, or referral sources, they are prohibited from using your personal information beyond what’s necessary for analysis and performance improvement.

Your choices and cookie control

You can manage your cookie preferences at any time via your browser settings. Most browsers allow you to:

1. View and delete existing cookies.

2. Block cookies from specific sites or all sites.

3. Receive alerts when a cookie is being placed.

Please note that disabling certain cookies may affect the functionality of our site, including your ability to play games or access secure areas of riversrock.ca.

Your Privacy Rights

Accessing, correcting, or deleting your personal data

As a valued player at River Rock Casino, you have the full right to access the personal data we hold about you. In accordance with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you may request to:

• Review the information we’ve collected

• Correct any inaccuracies in your profile

• Delete your personal data, subject to legal retention requirements

To exercise any of these rights, simply submit a written request through our Contact Us form. Please note that identity verification may be required to ensure your privacy is fully protected during these processes.

Opting out of marketing communications

You can control the type and frequency of marketing messages you receive from River Rock Casino. Players may:

• Unsubscribe at any time by clicking the link in our emails

• Adjust notification preferences directly within their account settings

• Contact our support team to tailor communication preferences

Please allow up to 10 business days for changes to take effect across all platforms. Even if you opt out of promotional messages, we may still send you essential service communications related to your account activity.

Changes to this Privacy Policy

River Rock Casino may occasionally update this Privacy Policy to reflect changes in legal obligations, technological advancements, or service improvements. When we do, the updated policy will be posted on riversrock.ca, and a revision date will be noted at the top of the page.

We encourage players to check this page regularly to stay informed on how we’re protecting your data. Substantive changes may also be communicated via email or on-site notifications to ensure transparency.

Contact Us

For any privacy-related inquiries or if you’d like more information about how your data is handled, you may reach out through our website’s contact form. River Rock Casino is committed to timely and respectful responses in full alignment with Canadian privacy standards.